How ShareTree Works
ShareTree gives your customers a private, anonymous way to tell you what they really think. No app downloads, no accounts, no friction. Here's how it works.
Sign up and get your QR code
Create a free account with your business name and email. ShareTree instantly generates a unique QR code linked to your business. The whole process takes about 30 seconds and requires no technical skills.
Print and place it where customers can see it
Download your branded QR card and print it. Place it on tables, at the counter, near the register, or anywhere customers will notice it. A small table tent or printed card is all you need.
Customers scan and write
A customer points their phone camera at the QR code and taps the link. No app to download, no account to create. They type their feedback, hit send, and they're done. The whole experience takes under a minute.
You read and reply privately
Feedback shows up in your ShareTree dashboard. Read what customers have to say, and reply directly to start a private two-way conversation. The customer stays anonymous, but they can see your response and continue the thread.
Why anonymous?
Most unhappy customers don't leave reviews. They just stop coming back. The reason is simple: putting your name on a complaint feels risky. People worry about awkwardness, retaliation, or just being "that person." So they say nothing, and you never find out what went wrong.
Anonymity removes that barrier. When customers know their identity is protected, they share what they actually think — not a polished version filtered through social pressure. You get the honest feedback that matters: the slow service on Tuesday nights, the bathroom that needs attention, the new menu item that isn't working.
And because ShareTree lets you reply, anonymity doesn't mean one-sided. You can thank someone for the feedback, explain what you're changing, or ask a follow-up question. It's a real conversation — just without the fear that keeps most feedback from happening in the first place.
Frequently asked questions
Is it really anonymous?
Yes. Customers don't create accounts, don't enter their name, and aren't tracked beyond the conversation itself. You see the feedback — not who wrote it.
What happens to my data?
Your conversations are stored securely and never shared with anyone. You can delete any conversation from your dashboard at any time.
Can customers abuse it?
You can ignore any message. In practice, abusive content is rare — when people know you'll actually read their feedback and can reply, they tend to be constructive.
How is this different from Google Reviews?
Google Reviews are public, one-sided, and permanent. ShareTree is private (only you see it), two-way (you can reply), anonymous (customers are honest), and it doesn't affect your public rating. Think of it as a direct line to your customers, not a public scoreboard.